You may want to contact Luno, although moving money from the old financial system to the new is not immediate. It can take up to two business days for luno to receive your deposit from your bank. But don’t worry, as soon as they receive your money it will be immediately allocated to your wallet.
However, If you have been waiting longer than two business days it may be because:
1. An incorrect BX reference was used as a payment reference;
2. A cash deposit was made, or;
3. A third-party payment was made